Some community banks are embracing automation as a way to efficiently manage the next round of PPP Loans. First Bank is one of those banks. Pat Ryan talked with American Banker about the differences between the initial rounds of PPP loans and the latest one, and the need to continue to provide a personal touch to customers during the process.

“The best customer experience on PPP is going to be a combination of having a personal banker who is there to help them if they need it as well as leveraging technology to make the process as efficient as possible”

Patrick L. Ryan, President and CEO, First Bank

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